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How winbig88 Handles Your Personal Information

Your account with winbig88 involves personal data — from the details you enter at registration to the payment methods you use, including Touch 'n Go eWallet, Boost, and GrabPay.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling practices across every part of your account — from the moment you register to the point you request a withdrawal via DuitNow or FPX. Here is what that looks like in practice.

Account Security

Your account is protected by password hashing and OTP verification on login. We do not store your Touch 'n Go eWallet or Boost credentials — those stay within the respective payment apps.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through the settings link in the site footer at any time.

Data Retention

Account and transaction records are kept for the period required by applicable financial regulations. Once that period ends and your account is closed, personal data is deleted or anonymised.

Requesting Changes

To correct a name, contact detail, or payment record, submit a request through live chat or the Message Centre. We verify your identity first, then action the change within the timeframe stated in our response.

What We Collect and Why

winbig88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Transaction records are retained to meet

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financial compliance requirements and to resolve any account disputes you raise with us. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what is needed to complete your deposit or withdrawal request. Access to your account
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data is restricted to authorised staff and is protected by SSL encryption in transit. Where local law governs the processing of your data, our practices follow those requirements. Eligibility to hold an account and the applicable data rules depend on local law and are available where
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local law permits. If you are in Kuching or Kota Kinabalu, the same account data protections apply — there is no regional difference in how we handle your information.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, our support team handles privacy requests directly. Reach us through live chat, email, or your account message centre — we aim to acknowledge your request and confirm the next step within one business day.

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Live Chat

Start a live chat session from your account dashboard. Identify your request as a privacy matter and our team will route it to the right person without delay.

Email Support

Send your data request to our support email address listed in the account help section. Include your registered contact detail so we can verify your identity before acting.

Account Message Centre

Log in, go to Account Settings, and use the Message Centre to submit a written privacy request. This creates a reference number you can track.

Common Questions About Your Privacy at winbig88

These are the questions we hear most often from account holders about how their data is handled, stored, and accessed.

We collect your name, email address, phone number, and the payment method details needed to process transactions — for example, the account reference linked to your Touch 'n Go eWallet or GrabPay.

Yes. Submit a data access request through live chat or the account Message Centre. We verify your identity first, then provide a summary of the personal data held on your account.

We share data only with payment processors — such as those handling Boost or DuitNow transactions — and only the minimum needed to complete your request. We do not sell personal data.

Contact us via live chat or email with a deletion request. We will confirm which data can be removed immediately and which must be retained for the period required by financial regulations.

Transaction records are retained for the period required under applicable financial compliance rules. After your account closes and that period ends, records are deleted or anonymised.

No. We do not store your full payment credentials. Touch 'n Go eWallet, Boost, and GrabPay transactions are processed through their own secure environments; we only retain a transaction reference.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How winbig88 Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Requesting Changes

How to Contact Us About Your Data

Live Chat

Email Support

Account Message Centre

Common Questions About Your Privacy at winbig88

01 What personal data does winbig88 collect when I register?

02 Can I request a copy of the data winbig88 holds on me?

03 Does winbig88 share my data with third parties?

04 How do I ask winbig88 to delete my account data?

05 How long does winbig88 keep my transaction records?

06 Are my payment details stored on winbig88's servers?

Privacy Policy

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